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Help that keeps payroll moving.
Use the route that matches your question. We will ask for the minimum information needed and will never ask you to email a password, login code, bank account number or full payslip.
Support guidance reviewed: 19 August 2026
Contact routes
payroll@connectpayroll.wsAutomated invitations, login codes and approved wage-statement delivery. It is not a general support inbox. Urgent security concernContact support@connectpayroll.ws immediately for a wrong recipient, suspected exposure, lost device or compromised account. What to include
- Your business name and a safe callback route.
- The approximate time of the issue and whether payday is affected.
- The affected screen, pay-run status or non-sensitive error message.
- A redacted screenshot with employee names, bank details, statutory numbers and access codes removed.
How we handle a problem
We first check whether the problem affects one employee, one business or the whole service. We keep the original payroll record safe, avoid changing a paid run while the cause is uncertain, and record how the issue was resolved.
If a problem could affect someone’s pay, pause payment and contact us before continuing. Any agreed support hours or response times are listed in your customer agreement.
